Pick n Pay partners with Takealot to trial in-store pick up

Pick n Pay has launched a new pick-up counter for Takealot customers in a grocery store in Cape Town.

The pilot gives customers the convenience of picking up their non-food online orders while shopping for groceries.

This new in-store service pilot at Pick n Pay's Table Bay Mall store launched a week before Christmas and reached collection capacity within two days, strongly suggesting the potential of this concept.

Pick n Pay aims to increase the number of in-store collections per day due to the impressive customer participation and will add more stores to the pilot in the coming weeks.

“We aim to run the pilot for three months to gauge the value it provides customers, but the results after two weeks are already very promising,” said Ansgar Pabst, Pick n Pay Head of General Merchandise: Omnichannel.

Takealot customers can pick up the majority of their orders, with the small exception of very large appliances. The service is operational during store opening hours, and customers can reserve a collection day.