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Nestlé Recalls NAN Formula Batch in South Africa: Critical Stock Withdrawal Notices for Retailers

Retail 9 January 2026

The National Consumer Commission (NCC) has issued an urgent recall for a specific batch of NAN Special Pro HA Infant Formula, citing potential contamination with a harmful toxin. Retailers across South Africa, Namibia, and Eswatini are advised to immediately withdraw the affected stock from shelves and supply chains.

The recall serves as a critical compliance test for the retail sector's reverse logistics and customer safety protocols, particularly given the sensitive nature of the infant nutrition category.

The Affected Stock

Store managers and inventory controllers should immediately check for the following stock-keeping unit (SKU):

Product: NAN Special Pro HA Infant Formula
Format: 800g Tins
Target Demographic: Infants 0–12 months (Dietary management for cow’s milk protein allergy risks)
Batch Number: 51660742F3
Production Date: June 2025
Expiry/Lifespan: Approx. 18 months from production

Note: Only this specific batch is affected. Other NAN formulations and batches remain safe for sale.

The Risk: Cereulide Toxin

The recall was triggered by the potential presence of Cereulide, a heat-stable toxin produced by Bacillus cereus. Unlike many bacteria that are destroyed during cooking, Cereulide is resistant to heat, meaning boiling water for formula preparation will not neutralise the toxin.

Symptoms to Watch: Retail staff should be prepared to answer basic queries or direct customers to medical professionals. Symptoms in infants include:

Nausea and severe vomiting
Abdominal cramping
Diarrhea

While Nestlé has stated that no illnesses have been officially reported in connection with the recalled items to date, the recall is a precautionary measure following a quality issue with an ingredient sourced from a major third-party supplier.

Retailer Responsibilities & Best Practices

The NCC has explicitly instructed that consumers should return the product to the place of purchase for a full refund.

1. Point of Sale Protocol: Retailers are urged to waive standard receipt requirements for this specific batch to facilitate the rapid removal of unsafe products from the community. A "no-questions-asked" refund policy for this batch is industry best practice during safety recalls.

2. Shelf Hygiene: Merchandisers must ensure that while the affected batch is removed, the remaining safe stock is organised clearly to prevent customer confusion. Empty spaces on shelves should be managed carefully to avoid panic buying of alternative formulas.

3. Supply Chain Implications: Nestlé has confirmed that they are testing all arachidonic acid oil and associated mixtures used in production. Retailers should anticipate potential short-term supply constraints on specific, specialised formulas as these safety checks are concluded across their European and local supply networks.

4. Customer Communication: Retailers are advised to place visible recall notices at the infant formula aisle and at customer service desks. Clear communication can prevent reputational damage and demonstrate a commitment to customer safety.

“The NCC will continue to monitor the matter and engage with the supplier to ensure ongoing compliance with the food safety requirements,” the Commission stated.

Retailers requiring further information on the returns process should contact their Nestlé distribution representative immediately.

Written by: Shihaam (Gabriella) Steyn-Adams.

Guzzle Media